Putting the CALM framework into practice

This Pathway explores the ‘CALM’ framework, covering ways you can work Collaboratively, be Anticipatory in your planning, practice Letting go of ‘command-and-control’ leadership and embracing collective leadership, and be Mindful through your rhythm of work.

The articles take a reflective, deep dive into the theory behind CALM and set out tips for putting it into practice within your work and your organisation.

Introducing CALM: Keep CALM, but don’t carry on like it is business as usual

The acronym ‘CALM’ surfaced as Dr Lauren Vargas began discussing and writing about the outcomes of the initial One by One research. It stemmed from Dr Vargas’ time spent working with UK museums on digital transformation and skill-building, where a ‘Keep calm and carry on’ attitude sometimes prevails. The CALM acronym, explored within this Pathway, can help you to adopt new ways of working and develop a digital-first environment within your organisation that is Collaborative, Anticipatory, Lets go of command and control leadership and is Mindful. Click here for further details.

[C – Collaborative] Taking a ‘CALM’ approach to asynchronous workplace communication

Taking a collaborative approach to your work means engaging openly and transparently with other staff to plan and develop (internal or external) work products. These collaborative working practices can be applied to the shift to remote work in 2020, along with practices of knowledge sharing through working out loud. Click here for further details.

[A – Anticipatory] Taking a ‘CALM’ approach to scenario planning

Being anticipatory means planning effectively using agile methods, being aware of relevant data (through analysis and reporting) and building in a process for feedback. Museums can use the road-tested business tool of scenario planning to unlock elements of anticipatory practices and the CALM framework can be especially beneficial when applied to this practice. Click here for further details.

[L – Letting go] Taking a ‘CALM’ approach to leaderful practices

Letting go of command and control leadership and embracing collective leadership has become increasingly important over the last few years. Prior to the COVID-19 pandemic, many museums struggled to consider co-leadership models or the dismantling of traditional organisational hierarchies to foster and give voice to leaders at all levels and in all areas. It is important to locate and enable these potential leaders whilst developing a shared sense of decision-making and accountability. Click here for further details.

[M – Mindful] Take ‘CARE’ to be ‘CALM’

Emotional intelligence is key to achieving digital maturity. When we practice mindfulness, we are able to see the world through multiple perspectives, rework old narratives and norms, cultivate tolerance and self-compassion, practice non-judgment, and engage with others as a result of our own self-acceptance. Click here for further details.