5. Heritage leaders’ reflections – bite-sized insights and longer case studies

The heritage leaders we worked with over the course of Leading the Sector in 2020-21 all took different routes to developing their personal digitally literate leadership and their organisational digital capacity. 

In this section of our Pathway we share a selection of case studies, telling, in their own words, the stories of several of our cohort’s experimentation and development through Leading the Sector. 

In different ways, these leaders created conditions for change in their organisations, empowered (and recruited!) agents of change and became change agents themselves. We hope reading their case studies and the supporting material they’ve shared will inspire and support your own digital leadership journeys. 

Katy set out to make better use of data and information to shape the work of People’s History Museum. She wanted staff across the team to feel more confident and more excited about collecting, analysing and using data. She also wanted everyone to be more aware of the importance of data in measuring the impact of their work, and in understanding where to invest resources most effectively, when making decisions about the museum’s current and future work. Her case study sets out what happened and the supporting documents below illustrate various aspects of her project. 

Crowdfunder data insights (PDF)

Data hierarchy Trello moodboard (PDF)

September 2020 audience insights (PDF)

Giovanna set out to find out whether she had enough information and perspective to drive a change in perception of the digital within her organisation, and to empower all staff to think of themselves as (to some degree) digitally competent and able to contribute. Giovanna’s case study reflects on what happened and she has also shared the questions she used in her digital skills audit. 

Hunterian Museum Digital Audit 2020 questions (PDF)

The focus for Christine’s experiment was to move her organisation, a multi-site nature conservation charity, with staff working from offices at nature reserves around the county, to a cloud-based SharePoint and Teams system. Her case study details the process she went through and the insights gained. 

Mhairi’s case study shares the insights she gained as she took a step back to look at the bigger picture around technology infrastructure in her museum, what she needed from a new ICT framework and by thinking about digital literacy as a whole.

Finally, take a look at our pick of the insights our cohort most wanted to share with other heritage sector leaders, in ‘takeaway’ form.  Give yourself time to digest it, use it as a checklist or conversation starter, every piece of advice is valuable and born of experience. 

Return to Developing digitally literate leadership in heritage organisations

This Pathway is also available, as a PDF, in Welsh: Fersiwn Gymraeg

Creative Commons Licence Except where noted and excluding company and organisation logos this work is shared under a Creative Commons Attribution 4.0 (CC BY 4.0) Licence. Please attribute as “Digital Pathway: Developing digitally literate leadership in heritage organisations (2021) by Culture24 supported by The National Lottery Heritage Fund, licensed under CC BY 4.0